FAQ - Frequently Asked Questions
Get answers to the most frequently asked questions about our app,
from account setup to order management, and learn how to make the most of its powerful features with ease.
There was a husband who was famous for his thriftiness.
One day, when he came home from work and sat down to eat, he saw that the stir-fried vegetables were very delicious and curiously asked his wife:
- Why are the stir-fried vegetables so delicious today?
The wife heard that and happily showed off to her husband:
- This morning, two people bought a piece of pork fat together and came to our house to borrow a knife to cut it up and share it. When I cooked the rice, I washed the knife in the pan, that's why the vegetables were so delicious.
The husband was angry and slapped his wife, then shouted:
- How stupid! Why didn't you wash it in a jar of water so you could eat it for a few days!
The wife was so upset that she covered her face and ran to her parents-in-law's house to tell her husband's story, but unexpectedly, her father-in-law shouted:
- That's still a light beating. Why didn't you wash it in the well so we could eat it too?
To confirm an order for warehouse entry, the branch manager or system administrator should go to the "Orders" feature, view the order details to check product information and quantity. If all information is correct, click "Confirm" to add the products to the warehouse.
- 1. Go to the "Medicine Usage History" section.
- 2. Tap on the scan icon located at the top right corner of the screen.
- 3. Scan the empty bottle code that needs to be supplemented.
- 4. If the code is valid, tap "Confirm" to complete the medicine usage request.
📌 Note: If you see the message "Invalid code", it means that this medicine code does not have an associated usage request (you forgot to scan the full bottle) or that this medicine code has already been supplemented with an empty bottle image and the usage request has been confirmed.
Only users with administrative rights can create branches. Go to the "Branches" section, select "Add new branch", fill in the branch information and save. After creation, you can add users and manage the branch's pharmaceutical inventory.
After the medicine usage location has been created, you must update the location for this site before you can scan to use the medicine here.
The steps to update the location are as follows:
- 1. Tap on the "Personal" section.
- 2. Select "Update location".
- 3. Tap on the location you want to update if you are the Clinic Administrator.
Skip this step if you are the Branch Manager or a User. - 4. Tap "Confirm".
📌 Note: If you see the message "The current location is too far from the registered location. Please check again or contact Admin for support" then contact the Admin to request approval for this update. Once approved, you can scan to use the medicine.
Case 1: When you tap "Use Product" and the message appears: "The current usage location has not updated its coordinates".
Case 2: If you are at the branch location but receive the message "Out of the available range" when scanning to use the product.
Before administering medication to the patient, the user needs to access the "Usage Scan" function to scan the QR code on the original medication bottle. After scanning, they can save it and at the end of the day, scan the QR code on the empty bottle to complete the medication usage confirmation.
To register an admin account on the app, you need to contact us to obtain the contract number and security code. Once you have this information, follow these steps:
- 1. Open the app and select Register.
- 2. Enter the provided contract number and security code.
- 3. Fill in your personal information and complete the registration process.
- 4. After successful registration, the request to create an admin account will be reviewed before you can log back into the app.
- 5. Once the account is approved, you can log in, create branches, add users, and experience other features of the system.
📌 Note: If you are just an employee or a regular user, you need to be added to the system by the branch administrator.